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Chapter 7 Directing Business Studies Worksheet for Class 12
Class 12 Business Studies students should refer to the following printable worksheet in Pdf in Class 12. This test paper with questions and solutions for Class 12 Business Studies will be very useful for tests and exams and help you to score better marks
Class 12 Business Studies Chapter 7 Directing Worksheet Pdf
Application-based Questions
[1 mark]
Q.1. How supervision is helpful in maintaining discipline?
Ans. Through close eye and timely guidance of the employees.
Q.2. How does a supervisor act as a linking pin between management and the operatives?
Ans. The supervisor is a link between management and the operatives as he conveys management ideas to the operatives (workers) on one hand and operatives problems to the management on the other.
Q.3. What does the level of ability to do certain work of a person depends on?
Ans. On education and training.
Q.4. What does the willingness to do the certain work of a person depends on?
Ans. On motivation.
Q.5. Food, clothing and shelter are the examples of which type of needs?
Ans. Physiological needs.
Q.6. Give an example of ‘Employee Recognition Programmes’ as a non-financial incentive.
Ans. Displaying employees achievements on the notice board or company’s newsletter.
Q.7. Give any two characteristics of ‘Organizational Climate’ that influence the behaviour of individuals and act as a non-financial incentive.
Ans. Characteristics of ‘organisation climate’ that influence the behaviour of individuals are: i. Individual Autonomy ii. Reward Orientation
Q.8. Give one example of ‘noise’ in the process of communication.
Ans. Use of ambiguous symbols in encoding.
[3 marks]
Q.1. Explain any three functions performed by a supervisor that are vital to any organisation.
Ans.
1. Facilitates control: Under supervision, the supervisor keeps a close eye on his subordinates. Wherever he finds any flaws in the work-in-progress, he rectifies them then and there itself. From time to time deviations are noted by comparing actual work performance and the desired work performance. Corrective measures are taken if the need is felt. In this manner, supervision assures control.
2. Optimum utilisation of resources: Under supervision, all the activities are closely monitored. In this situation, better utilisation of all the resources like human, material, machinery, etc. takes place. The problem is at once solved because the employees are always under a close watch. As a result, they start doing effective work in the minimum possible time.
3. Maintenance of discipline: Strict watch and timely guidance of the employees teaches them a lesson in discipline. When special attention is given to the employees during their work and their every problem is solved at the first instance, this builds pressure on their mind to maintain discipline.
Q.2. Describe any three points which explain the role of supervision in management.
Ans.
1. As a Key Man: In every organisation, the work of putting the plans into action is done by non-managerial members who work under the guidance of the supervisor. However, at this level even a little carelessness may ultimately become the cause of the closure of the organisation. That is why the supervisor is referred to as the ‘key man in the management.’
2. As a Mediator: In the organisation, the supervisor plays the role of a mediator. He acts as a link between the higher-level managers (both top and middle level) and the workers, and his main job is to prepare a cooperative atmosphere among the two parties in order to facilitate the attainment of the goals of the organisation.
3. As a Human Relations Specialist: A supervisor is faced with a number of problems related to human behaviour every day, for which he has to try and find solutions. He can do so only if he is a Human Relations Specialist.
Q.3. Motivation can be either positive or negative. How?
Ans. There are two types of employees from the point of view of motivation—laborious and shirkers. Those employees who are laborious in the true sense of the word are encouraged with some awards. This is called positive motivation. On the other hand, those workers who are by nature shirkers are encouraged to work with the threat of demotion, suspension or termination. Such people start working because of the fear factor. This is called negative motivation.
Q.4. Rahim was working in an enterprise on daily wages basis. It was difficult for him to fulfill the basic needs of his family. His daughter fell ill. He had no money for his daughter’s treatment. To meet the expenses of her treatment, he participated in a cycle race and won the prize money. The cycle company offered him a permanent pensionable job which he happily accepted.
Q. By quoting the lines from the above para identify the needs of Rahim that are satisfied by the offer of cycle company.
Ans. “The cycle company offered him a permanent pensionable job.”According to above line Rahim is able to fulfil his following needs: a. Physiological Needs b. Safety or Security Needs
Q. Also, explain two other needs of Rahim followed by above that are still to be satisfied.
Ans. The other needs followed by the above stated needs that are still to be satisfied are: a. Affiliation need: It refers to the need for affection, sense of belongingness, acceptance and friendship. b. Esteem need: It refers to the need for self-respect, autonomy, status, recognition and attention.
Q.5. Huma is working in a company on a permanent basis. As per the job agreement she had to work for 8 hours a day and was free to work overtime. Huma worked overtime, due to which she fell ill and had to take leave from her work. No one showed concern and enquired about her health. She realised that she was fulfilling only some of her needs while some other needs still remained to be fulfilled.
Q. By quoting the lines from the above para, identify the needs of Huma which she is able to fulfil.
Ans. ‘Huma is working in a company on a permanent basis’. According to above line Huma is able to fulfil her following needs: a. Physiological needs b. Safety or Security needs
Q. Also explain two other needs of Huma followed by the above needs, which still remained to be satisfied.
Ans. Needs of Huma which still remained to be satisfied are:
a. Affiliation Need: It refers to the need for affection, sense to blongingness, acceptance and friendship.
b. Esteem Need: It refers to the need for self-respect, autonomy, status, recognition and attention.
Q.6. Pramod was a supervisor at ‘Annapurna Aata’ factory. The factory was producing 200 quintals of aata every day. His job was to make sure that the work goes on smoothly and there was no interruption in production. He was a good leader who would give orders only after consulting his subordinates and work out the policies with the acceptance of the group. Identify and describe the leadership style being adopted by Pramod.
Ans. The leadership style being adopted by Parmod is Democratic Leadership Style. It refers to that leadership style in which the leader consults with his subordinates before making any final decision.This style is also known as group-centred leadership style. These days this leadership style is very much in vogue. Under this style, decisions regarding different works are not taken by the manager alone but they are taken in consultation with the employees. This leadership style is based on decentralisation. The manager respects the suggestions made by his subordinates, and also makes efforts to fulfil their necessities.
Q.7. Neeraj, a sales representative of ‘Omida Ltd.’ has changed seven jobs in the last one year. He is a hard working person but is not able to finalise deals with the customers due to his inadequate vocabulary and omission of needed words. Sometimes he uses wrong words because of which intended meaning is not conveyed. All this created a mis-understanding between him and his clients.
Q. Identify the communication barrier discussed above.
Ans. Badly expressed message.
Q. State the category of this communication barrier.
Ans. It comes under ‘Semantic barriers’.
Q.8. Jaideep recently joined as the Managing Director of ‘Tivori Ltd.’, an apparel designing company. He observed that the company had a number of experienced fashion designers on its payroll. They regularly offered useful suggestions which were neither appreciated nor rewarded by the company. Instead the company outsourced itsservices to some renowned fashion designers and paid them a good compensation for their services. Becauseof this the employees felt disheartened and stopped giving useful suggestions.
Q. Identify the communication barrier discussed above.
Ans. Organisational Policy.
Q. State the category of this communication barrier.
Ans. It comes under ‘organisational barriers’ which arises from ogranisational structure, authority relationship, rules and regulations, etc.
Q. Explain any other communication barrier of the same category.
Ans. Rules and Regulations: Orgnisational rules become barriers in communication by determining the subject-matter, medium, etc., of communication. Troubled by the definite rules, the senders do not send some of the messages.
[4/5 marks]
Q.1. ‘Supervision is not at all required in an organisation.’ Do you agree? Give two reasons in support of your answer.
Ans. No, I do not agree with this statement. Following are the reasons of it:
i. Facilitates Control: Under supervision, supervisor keeps a close eye on his subordinates. Wherever he finds any flaws in the work-in-progress, he rectifies them then and there itself. From time to time deviations are noted by comparing actual work performance and the desired work performance. Corrective measures are taken if the need is felt. In this manner, supervision assures control.
ii. Optimum Utilisation of Resources: Under supervision, all the activities are closely monitored. In this situation, better utilisation of all the resources like human, material, machinery, etc. takes place. The problem is at once solved because the employees are always under a close watch. As a result, they start doing effective work in minimum possible time.
Q.2. Ayasha Ltd. assured their employees that inspite of recession no worker will be retrenched from the job.
a. Name and explain the type of incentive offered to the employees.
b. Explain one more incentive of the same category.
Ans. The type of the incentive offered to the employees is Job Security. It is one of the non-financial motivators:
a. Job Security: Job security is an important non-monetary motivator. Security of job means a feeling of permanence and stability. For example, if an employee has a sense of fear or insecurity in his mind, that he can be removed from his job any time, he will never work wholeheartedly and this worry continues troubling him. On the other hand, if he has a feeling that his job is secure and permanent
and he cannot be removed from his job easily, he will work without any worry and with an easy mind. Consequently, his efficiency increases. This is the reason why people prefer a permanent job with less salary to a temporary job with more salary.
b. Employee Participation: Employees get encouraged to notice their participation in managerial works. Therefore, they offer their full cooperation in making successful the policies prepared with their help.
Q.3. Blue Birds Ltd. offers to its employees to issue shares at a price which is less than the market price. Q. Name and explain the type of incentive offered to the employees.
Ans. Co-partnership: To issue shares to the employees at a price which is less than the market price is an example of co-partnership. It is one of the financial motivators. “Co-partnership implies both profit sharing and control sharing.” In short, it can be said that co-partnership is the plan by virtue of which employees become partners of the company. It improves the status of the employees. Consequently, they begin to take more interest naturally in the management of the organisation. Therefore, the efficiency of employees increases and a sense of responsibility develops in them. Features: i. The employees are also the shareholders of the company. ii. The employees get dividend on the issued shares. iii. The employees also participate in the management due to their shareholding.
Q. Explain one more incentive of the same category.
Ans. Profit Sharing: By profit sharing we mean providing share in profit of the organisation to the employees besides their regular remuneration (salary/wages). The main goal of this incentive plan is to create the feeling of ownership among the employees for their organisation.
Features:
a. The employees participate only in profit.
b. The percentage of share in the profit is decided in the beginning of the year.
c. There can be no change in the percentage of the share of profit between the year once decided.
Q.4. Rajat, a sales manager, achieved his sales targets one month in advance. This achievement was displayed on the noticeboard and a certificate for the best performance was awarded to him by the CEO of the company.
Q. Name the incentive provided to Rajat.
Ans. Non-financial incentive
Q. Identify the type of incentive.
Ans. Employee-recognition programme
Q. List two other incentives of the type identified in part (2).
Ans. a. Career advancement opportunity, b. Employee participation.
Q.5. Alfa Ltd.’ was dealing in renewable energy. To get the business, the term leader and his team used to travel to different states to give presentation to their clients. As per the policy of the company, the leader used to travel by air, whereas his team travelled by road/train. It was not only time consuming but also at time forced female team members to travel alone. As a result, the subordinates were not acting in a desired manner to achieve organisational goals. The CEO came to know about it. He called the team leader, discussed the matter with him and decided to change the travel policy of the company. It was decided that all the members including the leader would travel together in future and would usefully utilise the travelling time in discussion with the subordinates about presentation to be given to the clients. This made a positive impact and every member of the team started acting in a manner as desired by the term leader.
State the features of the element of the function of management used by the CEO.
Ans. Element of the function of management: It is motivation.
Features of Motivation: Refer to Points (i) to (iv) of Q. 1 (Remembering-based Questions–4 marks)
Q.6. As a result, the subordinates were not acting in a desired manner to achieve organisational goals. The CEO of the company came to know about it. He called the team leader, discussed the matter with him and decided to change the travel policy of the company. It was decided that in future all the members including the leader would travel together and usefully utilise the travelling time in discussion about the presentation to be given to the clients. This made a positive impact and every member of the team started acting in a manner as desired by the team leader.
State the features of the element of the function of management used by the CEO.
Ans. Refer to Q. No. 5 above.
DIRECTI NG
1 Which of the following is the element of directing?
(a) Communication
(b) Motivation
( c) Communication and motivation
(d) Organization
2 Abraham Maslow propounded the Need Hierarchy Theory in the year____
(a) 1843
(b) 1943
( c) 1893
(d) 1963
3 What is the name of the need which makes an individual to take his ability to the highest level?
(a) Esteem Need
(b) Self- actualization Need
( c) Security Need
(d) All of the above
4 Which of the following leadership styles has the specialty of centralized authority?
(a) Autocratic leadership style
(b) Democratic leadership style
(c ) Free-rein leadership style
(d) None of the above
5 ‘Wrong interpretation of message’- what type of communication barrier is it?
(a) Semantic
(b) emotional
(c ) Organizational
(d) Personal
6 Status comes under the following type of barriers
(a) Semantic barrier
(b) Organizational barrier
( c) Non-semantic barrier
(d) Psychological barrier
7 _______ leadership style is based on formal relations
8 Unwillingness to communicate is an example of _______ barrier
9 Under _____ communication, there is a prescribed path for sending messages from one person to another.
10 State whether the following statements are true or false:
(a) Directing flows from top to downward.
(b) Leadership implies to influence other so as to make them do what the leader wants.
(c) In Democratic leadership style, the leader does exchange of ideas with his subordinates before taking final decision
11 Define Motivation.
12 One of the employees of ‘Hindustan Agricultural Implements Limited’ receives an order from the Departmental Manager and passes it on to the Non-managerial members. Because the actual work in the organization is done by the Nonmanagerial members, therefore, even a little carelessness in delivering the message can lead to a heavy loss. This employee performs the role of the Human Relations Specialists also. Identify the designation of the employee described above.
13 What is informal communication?
14 Kritika is posted at Lower Level Management at ‘Libra Cosmetics Pvt. Ltd.’ The daily sale of the company is about Rs. 50 lakhs only. The company has given her the responsibility that the production work of the company should continue
uninterrupted. The Managing Director has asked her to focus her attention especially on the speed and quality of production. She is doing her job efficiently. Her reputation is that of a successful leader. She takes every decision after discussing it with all the concerned persons. Her subordinates are very happy with her.
Identify the leadership style adopted by Kritika.
15 Who is a supervisor?
16 The Managing Director of ‘Narula Tyre Pvt. Ltd.’ held a meeting of the Departmental Managers. It was attended by all the five Departmental Managers. In the meeting the Managing Director said that besides doing their current work efficiently, they had also to make it capable of shouldering more responsibility in future. For realization of this objective, he invited the suggestions of all of them. He said that on the basis of suggestions of all of them the decision to do so would be taken. The Managing Director prepared a plan on the basis of suggestions received. Out of the five managers three of them carried out the plan, but two of them did not care for it.
(a)Identify the factor of staffing described in the paragraph above. Two of the managers did not carry out the plan. On the basis of this fact, can we take it that the communication process has been incomplete? Explain. What leadership style is referred to here?
17 What are the elements of directing?
18 ‘Anvi Pvt. Ltd.’ has divided its business into four Departments; namely, Marketing, Finance, Production and Personnel. The Finance Manager has to arrange finance for the following year. With this aim, he asks the Marketing Manager of how much worth he would be able to sell goods in the following year. The reason for asking such a question was to make an estimate of purchase and production. Similarly, he asked the Personnel Manager to prepare an estimate of the expected number of the employees and remuneration to be paid to them. The Financial Manager shared all this information received with Mr. Rawat, the senior Finance Manager. Thus, both of them jointly prepared the cash budget.
(a) What type of Organisational Structure is being adopted by the company?
(b)What type of formal communication would you call the conversation which took place between the heads of different departments?
(c) What type of formal communication is the conversation which took place
between the two officials of the Finance Department?
19 Explain the process of motivation?
20 Usually you see that on the occasion of Diwali people buy a large number of gifts. ‘Ambe Electronics Ltd.’ wants to take advantage of this habit of people. It decided to prepare a big range of attractive gifts. All the employees of the company cooperated fully to implement this decision. One day some of the employees were chatting together in the canteen. One of them, Mr. Ravindra had a secret, enjoyable information about one of the colleagues. He was telling them all as he stood amidst them. All of them were enjoying themselves the information he shared with them.
Identify this factor of business environment.
21 Distinguish between Financial incentives and non-financial incentives.
22 Who is a leader? Explain the qualities of a good leader? Do the qualities alone ensure leadership success?
23 Mr. Ekant Miglani, after completing his studies of B.B.A. is working in the Production Department of ‘Jai Chemicals Ltd.’. There are fifty persons working at different posts in his department. He tries hard to keep a watch over the Routine Activities of all the employees. He observed one of the employees, Bhola Ram and few others working on machines. They were running the machines in a wrong manner. The machines were very sophisticated. Mr. Miglani at once explained the right method of working on them. He wanted to solve this problem of the employees for good. He called a meeting of his subordinates. He took this decision that the company will have to organize training of the employees immediately. They also decided that all the employees will drop a suggestion each in the suggestion box daily, so that the different activities of the department may be improved speedily. It was announced that the employees giving valuable suggestions shall be rewarded. On the basis of the above paragraph answer the following questions.
(a) Which function of management is being discharged by Mr. Miglani by keeping a watch over the Routine Activities?
(b) Which method of training of the employees will be suitable to be adopted here? Explain.
(c) Which style of leadership is being followed by Mr. Miglani?
(d) Which method of motivation will be decided to be adopted in the meeting of employees?
24 Discuss Maslow’s Need Hierarchy theory of motivation.
25 The Chief Executive Officer- CEO of ‘Bharat Textile Limited’, Mr. Om Sahukar had gone to attend the marriage of one of his friend’s daughter. There, he happened to meet an old friend of his, Mr. Ram Tripathi, who was posted as Marketing Manager in another Textile Company. Both of them began chatting. While doing so, they came to a stage when they started sharing the secret information of their respective companies. Mr. Tripathi told Mr. Sahukar that some of the big customers of the latter’s company were getting associated with the former’s company. All of them were unhappy with the treatment given to them by the latter’s company. Mr. Sahukar made a note of this fact. No sooner did he reach his office than he called his P.A. and asked him to arrange an urgent meeting of all the big customers of the company. Mr. Sahukar explained to his P.A. the detailed message to be sent to the customers. The P.A. prepared a brief form of the message and e-mailed it to all the big customers. Very soon, the acknowledgements of the message from the customers and the information of their attendance of the meeting started reaching the company office.
(a) Between which people the Formal and Informal Communication is taking place in the above paragraph?
(b) Identify the different stages of communication process along with some clues.
(c) Which value has been destroyed here?
26 What are the common barriers to effective communication? Suggest measures to overcome them.
27 Whenever a business organization is set up, the decision taken first of all is,‘ What is to be done, how is it to be done, when is it to be done, and who will do it?’ After this the division of work is done and the different departments are set up. At the second stage, the Organisational Chart is ready. From this the information obtained is how many positions will be there at a particular level. Soon after this, the posts are filled up with people. All the employees get installed on their respective posts. But the movement in the organization is yet to come. Just as until the referee blows the whistle, the race does not start, in the same way in order to make an organization start its movement, a special activity is performed by the Manager. No sooner than this activity is completed, there begins the movement in the organization. All the employees posted at different positions in the organization start doing their respective work.
(a)Quoting lines from the above paragraph, identify the functions of management.
(b)Name the function which brings movement in the organization.
28 Explain different financial and non-financial incentives used to motivate employees of a company?
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CBSE Class 12 Business Studies Chapter 7 Directing Worksheet
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